MISSION & VALUES

MISSION STATEMENT

"At American Financial & Automotive Services, Inc., our mission is to enhance the professional image of our industry through exceptional customer service. Delivering the highest level of customer service will always be the driving force behind our business. It is only by consistently exceeding our customers' expectations that we can earn their loyalty, expand our customer base, and increase the value of our products."

- Arden Hetland, President

VALUES

American Financial & Automotive Services, Inc. takes great pride in the way that they conduct business. From the professional dress of the field agents, to the policies and procedures that are instilled at the rooftop level, American Financial believes that above all else, these values are most important to the success of not only American Financial but also the dealerships that we work with nationwide. Through these core values, we strive to uphold the reputation of the automotive industry.

  • Integrity
  • Honesty
  • Professionalism

SOCIAL RESPONSIBILITY

At American Financial & Automotive Services, Inc. we believe that it is just as much our responsibility to grow and develop the community and world around us, as it is to grow and develop our own business. American Financial is hands on in our community, giving back to a wide array of local and national charities.

COMPLIANCE POLICY

Compliance Policy

American Financial’s goal is to succeed in automotive industry by being professional, innovative, reliable and fair. This means observing statutory regulations that affect us, our strategic partners, and our customers. Our Corporate Compliance Policy forms the basis for this. It draws attention to a number of principles that are of particular importance in the implementation of practical, real-world practices.

Our Standards

American Financial & Automotive Services, Inc. respects state and federal law and requires all employees, representatives, strategic partners, and controlled entities to do so as well. Our standards include, but are not limited to the following:

  • Fair Industry Competition-Fair and ethical competition with the competitors, inside and outside of our industry, is welcome.
  • Professional in the conduct of business-Deliberate non-compliance or corruption is not be tolerated under any circumstance.
  • Preserving non-public information-Every employee is obligated to treat non-public customer information with confidentially at all times.
  • Fair and respectful working conditions-Employees are expected to conduct themselves in a friendly, objective, fair and respectful manner in any interaction they are a part of. Discrimination, harassment, or the belittling of others will not be tolerated.
  • Protecting intellectual property-Confidential company information, be it ours or someone else’s, must not be disclosed to any outside party or made public.
  • Having objective company goals, not subjective-Company goals must be based solely on objective criteria, not the subjective criteria of a single or group of individual(s).

Our Process

We at American Financial & Automotive Services, Inc. believe that compliance is truly a grass roots effort, and as such, all employees are empowered and required to immediately report any compliance violations. We provide employees with access to all the tools they need to prevent violations of company regulations or applicable law. Every supervisor must organize their area of responsibility to adhere with company rules and the law. Compliance Officers are implemented strategically throughout the company to provide advice, training on compliance issues, monitor the company’s compliance environment, and investigate compliance violations. Finally we continuously audit and review the effectiveness of our compliance efforts.

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